About me

What is up! My name is Paolo and I am 19 years old, I consider myself a communication enthusiast, a tech-savvy person, and a fast learner individual as I can learn and master new things very quickly.
For four years, I dedicated myself to the world of software engineering, working with algorithms, programming languages, and operating systems. But despite the intellectual challenges and technological wonders, I yearned for something different, something beyond lines of code and IT technology. I craved connection, the thrill of interaction, and the satisfaction of impacting people's lives. Because sales isn't just about making deals and closing them. It's about building meaningful relationships, understanding the needs and desires of others, and providing solutios that bring value and satisfaction. It's about empathy, communication, and the art of persuasion.
As a software developer, I was often trapped in solitude within a screen, often disconnected from the world around me.
I'm passionate about sales and customer support because they allow me to build lasting relationships with new people, listen to their stories, and work together to achieve mutual success.

What i'm doing

  • design icon

    Sales

    I identify potential clients, build relationships, understand customer needs, present solutions, negotiate deals, and close sales. I also meet sales targets, follow up with customers, and stay updated on industry trends.

  • design icon

    Customer Support

    I assist with customer inquiries, issues, or complaints by providing timely solutions and ensuring satisfaction through effective communication. I collaborate with other teams, document interactions, and maintain professionalism to uphold customer loyalty and satisfaction.

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    Software Development

    I design, build, and maintain software applications. I also analyze requirements, write code, test functionality, and collaborate with team members.
    Additionally, I troubleshoot software-related issues and stay updated on new technologies and AI.

Skills

  • 6sense

    6sense

  • confluence

    confluence

  • HubSpot

    HubSpot

  • salesloft

    SalesLoft

  • Slack

    Slack

  • Apollo

    Apollo

  • ZoomInfo

    ZoomInfo

  • JavaScript

    JavaScript

  • Jessica miller

    Java

  • Jessica miller

    Tailwind CSS

  • Jessica miller

    React

  • Jessica miller

    My SQL

  • Emily evans

    MongoDB

  • Henry william

    Express

  • Emily evans

    Node JS

  • Emily evans

    CSS

  • Emily evans

    HTML

Daniel lewis

Daniel lewis

companies

Resume

Experience

  1. IT SUPPORT(Mixto de Huaycan High School)

    July 2023 — Dec 2023(onsite-work)

    🔺Diagnosed and resolved software-related issues for students and staff(Viruses on computers, data leaks, and other cybersecurity threats).
    🔺Fostering a more tech-savvy school community.
    🔺Software Deployment(docker).
    🔺Utilized scripting languages(PowerShell and Python) to automate repetitive tasks.
    🔺Enhanced the school's cybersecurity posture.
    🔺I Developed a visually appealing website using HTML, CSS, and JavaScript.
    🔺I developed a desktop app with JAVA, JavaServer Pages, Spring Framework, and RESTful APIs.
    🔺Integrated interactive elements using modern JavaScript framework(React).

  2. Sales/CS representative(Conservice)

    Oct 2022 — Jun 2023(remote-work)

    💥I successfully generated over $110,000.00 in new business for Conservice, achieving a 60% conversion rate across total leads.
    💥Handling over 200 inbound and outbound calls daily, depending on the circumstances.

    ✅OUTBOUND CALLS:
    🔺Offering a variety of utility managment packages to:(Commercial Properties, Multi-Family residential, Single-Family home, Student Residence).
    🔺I called residents to help with urgent issues like gas leaks, water leaks, electrical outages, or short circuits.
    ✅INBOUND CALLS:
    🔺Wrong account credentials.
    🔺Password authentication issues.
    🔺Resolving incorrect E-Bill address.
    🔺Providing clarification on unwarranted charges reflected in their bill statement.
    🔺Elaborating on the reasons for a utility disconnection.
    🔺Clarify delayed bill deliveries.
    🔺Assist customer during the payment process, among others.

Contact

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